Return Eligibility: Our products are eligible for return within a 30 days of timeframe, The return timeframe may vary based on the product and category, and any restrictions on specific products or categories will be clearly stated. In order to initiate a return, customers must contact us and provide us (email: support@buyed.co.uk – Mobile: (+44) 7904834459) with their order number and the reason for the return.

Return Process: The return process will be simple and straightforward for customers. We will provide clear instructions on how to initiate a return, including any required documentation or information. Customers will be responsible for shipping the returned product back to us if customer returning the product because of “Change of Mind, No More needed” and in other scenario we will bear the return shipping cost and we recommend that they use a tracking number to ensure that the product is returned safely.

Refunds: Customers will have the option to receive a refund in the original form of payment or as store credit. Refunds will be processed as quickly as possible, typically within 7-10 business days of receipt of the returned product. We will provide regular updates to customers on the status of their refund via email.

Restocking Fees: In some cases, a upto 25% restocking fee may apply for returns. Restocking fees may be applied for returns of products that are not in their original condition or are returned outside of the specified timeframe.

Damaged or Defective Products: If a product is received damaged or is defective, customers should contact us within 14 days of receipt to initiate a return. We will process a replacement or refund as necessary, and we will cover all shipping costs associated with the return and replacement.

Shipping Costs for Returns: We will clearly state who is responsible for shipping costs for returns, including any conditions or exceptions. In most cases, customers will be responsible for shipping costs for returns, except in cases where the product is damaged or defective.

Final Sale Items: Some items may be final sale and not eligible for return or refund. These items will be clearly stated on our website, and we will not accept returns for these items.

Marketplace ReturnIf you purchase an item from one of our sellers and need to return it, you must return that item to the  seller rather than to Buyed UK. Please contact the seller for the return procedure. 

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