1. Delivery Timeframe: We are committed to delivering our products to our customers within the estimated delivery timeframe.
- Transit time in days, shipped: Monday to Friday.
- Order handling time: 2 to 3 days, fulfilled: Monday to Friday.
- Order cutoff time: 3 PM Greenwich Mean Time (GMT)..
- All other destinations: 2 to 5 days.
The delivery timeframe may vary based on the product and shipping location, and we will update the estimated delivery timeframe in case of any changes.
2. Shipping Cost: The cost of shipping will be clearly displayed on the checkout page and will include all applicable taxes and fees. We will provide customers with the option to choose from different shipping methods, including standard, expedited, and express shipping, and the cost for each method will be clearly stated.
3. Shipping Method: We will use reputable carriers, such as DPD, Royal Mail, and Parcelforce, to deliver our products. We will provide customers with a tracking number for their order, which they can use to track the status of their shipment.
4. Flat Shipping: we offer on some products a “£10 flat shipping on each item” fee structure. This means that regardless of the size, weight, or value of the item being shipped, the cost of shipping will be a flat fee of £10 for each individual item within UK mainland. This fee structure makes it easy for our customers to understand the total cost of their order and eliminates any surprises or confusion around shipping costs. It also simplifies the purchasing process for our customers, making them more likely to complete their purchase.
5. Shipping Restrictions: In some cases, we may have restrictions on shipping certain products to specific locations. These restrictions will be clearly stated on our website and will include any geographic limitations and any restrictions on the availability of expedited shipping options.
6.Delivery Confirmation: We will require a signature upon delivery of our products or provide customers with the option to waive the signature requirement. This is to ensure that our products are delivered to the correct person and to prevent any potential fraud.
7. Order Tracking: We will provide customers with a unique tracking number for their order, which they can use to track the status of their shipment. We will also send regular updates to customers on the status of their order via email.
8. Lost or Damaged Shipments: In the event that a shipment is lost or damaged during transit, we will process a claim with the carrier and provide customers with a replacement product as soon as possible. We will do our best to resolve any issues as quickly as possible and ensure that our customers are satisfied with their purchase.
9. Returns and Refunds: Our returns and refunds policy will be in compliance with all applicable laws and regulations. We will provide customers with clear instructions on how to return a product and the conditions under which a refund will be issued. We will process returns and refunds as quickly as possible and will always strive to provide a positive experience for our customers.
Other: On Holidays / Weekends, we don’t process orders.
Contact: (+44) 7904834459